Resolve your concerns and doubts
All postponements must be made in person and in person, presenting the original ID card and travel ticket, at any of our offices nationwide and within the opening hours of the same.
Tickets will be accepted a maximum of 2 hours before the bus departs. The ticket is valid for one change only, either of date or service, and a charge for fare difference applies if applicable.
It is done in person and in person by presenting the original ID card and travel ticket, at any of our offices nationwide and within the opening hours of the same.
The postponement of an Open Date ticket will be accepted a maximum of 2 hours before the departure of the bus.
The Open Date ticket is only valid for 6 months from the date of issue (not from the day of travel). The ticket can be changed date, time, route, service and name (subject to price variation, or refund for any change generated), in person. Once activated, you will not be able to postpone it again.
Remember that the travel ticket is personal, non-transferable and the only proof of travel.
In the event that the passenger loses it, he/she will have to request a duplicate upon payment of the fee stipulated by the company.
Requests for cancellation of tickets purchased on the website will only be received up to 2 hours before the departure of the bus.
Cancellation is subject to the fulfilment of the above conditions and the acceptance of the order by the service centre.
The request for reimbursement must be sent by the passenger to the e-mail address quejasyreclamos@cruzdelnorte.pe during the following opening hours: Monday to Saturday from 08:00 a.m. to 05:00 p.m. After these hours the request will be taken with the date of the following day.
The submitted refund request will be evaluated, before being confirmed or rejected via email.
